Frequently Asked Questions

Yes, you can easily order from Belgium and have your wine delivered there. We have a distance selling license under the name " Distance Selling-Accused-Hulpkantoor Antwerp D-Maco Customs Service Belgium Bv-Excise License FVA026-Tax-tbv Perfectewijn BV ." This means we can only deliver to private individuals in Belgium.

Please note: Due to specific excise duties, the surcharge for sparkling wines is automatically added to the price when you access the website from Belgium or enter a Belgian address.

PostNL will deliver your package according to the Track & Trace code you received. You can adjust the delivery time using this code or the PostNL app.

If you're not home at the time of delivery, the package will be left at a PostNL collection point. You then have 7 days to collect it. After that, the package will be returned to Perfecte Wijn. Please note: there will be an additional charge for resending the wine.

⚠️ Due to the legally required age verification, the delivery person is not allowed to deliver your wine to your neighbors or leave it at another location.

You can easily find your favorite wine using the search function or the menu.

Search field – Enter a search term in the bar at the top of the homepage. Even if you don't know the exact name, you'll receive suggestions that match your search.

Menu structure – Hover your mouse over a category, such as Red Wine , in the menu bar. You'll then see various subcategories. Click on a category and refine your selection using the filters on the left.

Need help finding the right wine? Our customer service team is ready to assist you.

Step 1: Select wine

For each product, you can select the desired number of bottles from a dropdown menu. Most wines can be ordered individually, while some are only available in cases of 6. Discounts and offers, such as the 11+1 free promotion, are automatically applied at checkout or after entering a discount code.

Step 2: View shopping cart

After selecting the quantity, the product will be added to your shopping cart. This shopping cart can always be found in the top right corner of the homepage. Here you can:

• Continue shopping
• Pay directly
• View and adjust the order
• Add a comment to your order

Step 3: Enter data

Don't have an account yet? Enter your email address and the rest of your information to complete your order. You can also create an account to checkout more quickly on future orders. You can also enter your company name here.

Already have an account but aren't logged in? Log in first to have your information filled in automatically and complete your order faster.

Already logged in? Your information will be filled in automatically, and you can proceed directly to completing your order.

Step 4: Choose shipping method

Select your preferred shipping method:

• Home delivery
• Pick up at a PostNL point (parcel remains available for 7 days) You can select a PostNL point near you here.
• Pick up at Perfecte Wijn in Berkel-Enschot (municipality of Tilburg) Open during the week between 8:00 AM and 5:00 PM.

⚠️ Age verification: Due to the legally required age verification, the delivery person is not allowed to deliver the wine to neighbors or leave it at another location.

Step 5: Choose payment method

You choose one of the following payment methods:

• Apple Pay
• Google Pay
• iDEAL
• Credit card
• PayPal

If desired, you can specify a different billing address.

Step 6: Complete payment

After selecting a payment method, you can enter a different billing address if needed. You'll then be redirected to the payment environment of your chosen provider. Here, you can complete the payment according to the payment provider's instructions. Once the payment is confirmed, you'll automatically return to the Perfecte Wijn confirmation page.

Step 7: Confirmation and Shipping

After successful payment, you will receive an order confirmation by email with an overview of your order.

At Perfecte Wijn you can receive a discount code in the following ways:

• Newsletter subscription : Subscribe to our newsletter and receive a personal discount code for 5% off. This code is valid for one month and can be used once.
• Placed an order? As a thank you, you'll receive a personal €5 discount code after placing your order. This code is valid for one time and three months.

Terms and conditions for discount codes

• Discount codes are not valid on items that already have a discount applied to them.
• Discount codes are only valid for orders of €100 or more (after deduction of the discount).
• Discount codes cannot be combined.
• Combining a discount code with a gift card is permitted.

You won't find discount codes on external websites. We always strive to offer the best prices on all our wines.

PerfecteWijn.nl is an independently operating organization, founded in 2005. With a dedicated team, we offer a wide range of wines at competitive prices through our webshop. Personal service is our priority.

We are always available for questions, advice, complaints or comments via: 📞 Telephone : 013-5909350 📧 E-mail : info@perfectewijn.nl

We deliver our wines in both the Netherlands and Belgium.

We ship all our packages in special shipping boxes to minimize damage. Should any damage occur during transport, we will file a claim with PostNL. This way, you can always be assured that your order will be delivered undamaged and in good condition.

Damaged order

If you discover damage to your package, please email our customer service as soon as possible with clear photos of the damage. We will process your complaint immediately and provide a suitable solution.

Missing order

Although it's rare, a package can go missing. In that case, please contact our customer service immediately. We'll get right on it and find a solution.

Contact Us

Our customer service is available on working days from 8:00 AM to 5:00 PM : 📞 Telephone : 013-5909350 📧 E-mail : info@perfectewijn.nl

Short answer: no.

You don't need to create an account to place an order. You can simply enter your email address and shipping information without creating a password.

Do you want an account? It's quick and easy to set up and offers several advantages:

• You can easily view and reorder previous orders.
• Your details will be filled in automatically for subsequent orders, saving you a lot of time and effort.

With us, you don't need to remember a password. Simply enter your email address and you'll receive a one-time code via email to log in.

At PerfecteWijn.nl, your privacy and security are our top priorities. Our website is always up-to-date and fully secure, so you can order with peace of mind. You can recognize this by the lock icon in the URL bar.

We're also affiliated with Thuiswinkel Waarborg , meaning you can shop safely and reliably with us. We only use trusted payment methods like iDEAL, credit card, PayPal, Apple Pay, and Google Pay. This ensures a secure transaction.

All our prices shown include 21% VAT . Once your order is completed, you will automatically receive a digital invoice detailing the VAT, along with your order confirmation.

Logged in? You can easily view, save, and print previous invoices whenever you want.

The wines on our website are labeled with their vintage, unless the wine isn't labeled with a specific vintage, like many Champagnes where different vintages are blended. We can supply over 5,000 different wines and work with reliable importers.

Sometimes, we receive a different vintage from our importers than listed. If we expect the quality to be noticeably different, we'll contact you beforehand. If the subsequent vintage doesn't differ in price or quality, we'll automatically deliver this new vintage.

Would you like to receive only a specific vintage? Please indicate this in the comments section of your order, or contact us before placing your order. We will then check if we have sufficient stock for that vintage.

In rare cases, something can go wrong, for example, if a vintage is unexpectedly unavailable. We always ensure this is resolved in consultation with you. If, after receiving the wine, you are not satisfied with the vintage, you can, of course, return the wine.

Do you have a complaint? Please let us know immediately. We'll get started right away to find a suitable solution.

Do you have a complaint about the taste of a bottle of wine you purchased? Please contact us so we can properly assess your complaint and find a solution together. Complaints about the taste can only be considered if the wine was purchased from us less than two months ago . After this period, the quality of the wine may be affected by external factors such as sunlight, temperature fluctuations, or humidity.

In addition, the following conditions apply:

• The bottle must not have been opened more than two days ago .
• The bottle should still be at least half full so that we can assess the wine if necessary.

A complaint about the taste does not, of course, affect your statutory rights as a consumer. Do you want to return a wine for another reason? Please refer to the relevant question in this FAQ for more information about returns.

If you want to cancel your order after payment, please send us an email as soon as possible.

If your package hasn't yet been presented to the carrier, we can process the cancellation immediately. If your order has already been shipped, you will be charged a return shipping fee. You can find the exact costs on our Delivery page (refer to the correct page).

You can find current shipping costs on our Delivery page . This page contains all the information about shipping rates, free shipping, and any additional costs for specific delivery options.

We offer volume discounts starting at 10 cases (60 bottles) . For these regular large orders, please contact us by email or phone so we can prepare a suitable quote. We have separate pricing agreements for hospitality and other large corporate customers. More information can be found on our Corporate Customers page .

In addition, we have two permanent offers:

• 5+1 promotion – Buy 5 bottles and get the 6th one free.
• 11+1 promotion – Buy 11 bottles and get the 12th one free.

The product information indicates whether this promotion applies.

Our customer service is available on working days from 8:00 AM to 5:00 PM via:

Phone: 013-5909350

Email: info@perfectewijn.nl

We aim to respond to your email within 8 business hours. You can also use our contact form on the contact page for quick and easy communication.